• social information if applicable

You have questions. We have helpful contacts.

患者与家庭倡导办公室

The Office of Patient and Family Advocacy responds to complaints related to medical care and service within Emory Healthcare in accordance with standard procedures. Complaints may be received by letter, personal visit, telephone call oremail.你会得到及时的关注和富有同情心的服务。要与患者权益倡导者谈论您的诊所或医院经验，请查看以下数字：

Emory Clinic:404-778-3539
埃默里Decatur Hospital:404-501-1000
Emory Hillandale Hospital:404-501-8000
Emory Johns Creek Hospital:678-474-7028
埃默里长期急症护理:404-501-6100
Emory Saint Joseph's Hospital:678-843-5121
Emory Rehabilitation Hospital:404-712-2590
Emory University Hospital:404-686-7593
Emory University Hospital Midtown:404-686-1999
Emory University Orthopedic & Spine Hospital:404-686-7593
Emory Wesley Woods Hospital:404-686-7593
埃默里大学温希普癌症研究所：ac米兰携手德赢404-778-7221
E-mail address:patient.relations@emoryhealthcare.org

If you have a complaint or concern about safety or your rights as a patient or visitor, we are committed to resolving this satisfactorily, promptly and at the first level of contact whenever possible. If you have a concern, we encourage you to share this with a member of your healthcare team, physician or manager. They will gather information, follow up with the appropriate individuals or departments and attempt to resolve the issue to your satisfaction.

If you feel your concern has not been resolved satisfactorily, you may file a grievance through the Office of Patient & Family Advocacy. You will receive a written response to your formal grievance.

您可以利用医院的申诉流程，或者向乔治亚州亚特兰大市桃树街西北二号的乔治亚州社区卫生部投诉30303、1-800-878-6442或404-657-5726；https://dch.georgia.gov/contacts/hfr-complaint-intake; Email:HFRDcomplaintintake@dch.ga.gov, and/or The Joint Commission (TJC) Office of Quality and Patient Safety, One Renaissance Blvd., Oakbrook Terrace, IL 60181, 1-800-994-6610, and/or报告安全问题online. Ambulatory Surgery complaints may be filed with the office of Medicare Ombudsman at 1-800-MEDICARE.

宾客服务

Our Concierge will provide directions and assist with the specific needs of each patient. The concierge desk is located on the main levels of buildings A and B and the Plaza Level in Bldg C/Winship.

Building A
Hours: 7 a.m. to 5 p.m.
Location: 2nd Floor near Valet Parking by the pedestrian bridge to Building B
Telephone: 404-778-4792

Building B
Hours: 8 a.m. to 4:30 p.m.
Location: 1st Floor in Lobby by the front door
(rear exit is on the second floor)
Telephone: 404-778-3325

Building C/Winship
Hours: 8 a.m. to 4:30 p.m.
Location: Plaza Level
Telephone: 404-778-2475

Transportation services will assist patients to their appointments. Wheelchairs and stretchers are available. Transportation services are available from 7:30 a.m. to 6 p.m., Monday through Friday. Please contact the Concierge for assistance.

Interpretation Services

有关口译服务的信息，请致电404-727-3648联系埃默里医学口译与翻译服务部。

International Patients

For international patients seeking treatment from abroad, please contact Emory international at404-778-2291或by email atemory.international@emoryhealthcare.org.

Patient Relations